Shipping Policy

1. Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.
• If there are any delays due to inventory availability or other unforeseen circumstances, we will notify you via email.

2. Shipping Methods and Carriers

• We ship orders using reputable carriers such as DHL, Fedex and CMS.
• Shipping methods and delivery times vary depending on your location and the shipping option selected at checkout.

3. Shipping Destinations

• We currently ship to all countries that have been thought of.
• If you have any questions about us getting a shipment to your country please email us or open a ticket in our discord.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, the shipping method, and your location.

5. Delivery Times

• Domestic orders: 3-5 days.
• International orders: 5-10 days.
• Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

6. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
• If you have any issues tracking your order, please contact us at [email protected].

7. Customs and Import Taxes

• For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country.
• These charges are not included in the shipping cost or product price and must be paid by the recipient upon delivery.

8. Shipping Address

• Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• If you need to update your shipping address, contact us immediately at [email protected]. Changes may not be possible once the order has been processed.

9. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue.
• Claims for lost or damaged packages must be filed within 7 days of the delivery date.

10. Returns and Exchanges

• If you need to return or exchange an item, please review our Return Policy for details.
• Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to an error on our part.

11. Contact Us

If you have any questions about our shipping policy, please contact us at:

• Email: [email protected]
• Discord: discord.gg/starlightservices