Privacy Policy

At StarlightServices, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or purchase our DMA hardware products. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, billing address, and payment details.
Technical Information: IP address, browser type, device information, and browsing behavior on our website.
Order Information: Details about the products you purchase, order history, and preferences.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders.
To communicate with you about your orders, account, or inquiries.
To improve our website, products, and services.
To send promotional emails or newsletters (if you have opted in).
To comply with legal obligations and prevent fraud.

3. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

All sensitive information (e.g., payment details) is encrypted using Secure Socket Layer (SSL) technology.
We restrict access to your personal information to authorized personnel only.
We regularly review and update our security practices to ensure your data remains safe.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Order information is retained for 3 years for tax and accounting purposes.
Marketing data is retained until you opt out or request deletion.
Inactive accounts may be deleted after 1 year of inactivity.

5. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct or update inaccurate or incomplete information.
Deletion: You can request that we delete your personal data. To do so, please email us at [email protected] with the subject line "Data Deletion Request."
Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.

6. Third-Party Services

We may share your information with trusted third-party service providers to:

Process payments (e.g., PayPal, Stripe, Square).
Ship orders (e.g., FedEx, UPS).
Analyze website traffic (e.g., Google Analytics).

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

Thank you for trusting StarlightServices with your personal information. We are committed to safeguarding your privacy and providing a secure shopping experience.

Third Parties

hCaptcha

We use the hCaptcha anti-bot service (hereinafter "hCaptcha") on our website. This service is provided by Intuition Machines, Inc., a Delaware US Corporation ("IMI"). hCaptcha is used to check whether the data entered on our website (such as on a login page or contact form) has been entered by a human or by an automated program. To do this, hCaptcha analyzes the behavior of the website or mobile app visitor based on various characteristics. This analysis starts automatically as soon as the website or mobile app visitor enters a part of the website or app with hCaptcha enabled. For the analysis, hCaptcha evaluates various information (e.g. IP address, how long the visitor has been on the website or app, or mouse movements made by the user). The data collected during the analysis will be forwarded to IMI. hCaptcha analysis in the "invisible mode" may take place completely in the background. Website or app visitors are not advised that such an analysis is taking place if the user is not shown a challenge. Data processing is based on Art. 6(1)(f) of the GDPR (DSGVO): the website or mobile app operator has a legitimate interest in protecting its site from abusive automated crawling and spam. IMI acts as a "data processor" acting on behalf of its customers as defined under the GDPR, and a "service provider" for the purposes of the California Consumer Privacy Act (CCPA). For more information about hCaptcha and IMI's privacy policy and terms of use, please visit the following links: https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms.