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1. Eligibility for Refunds
Refunds will only be issued under the following conditions:
- Technical Issues: If the product fails to function as intended due to a verifiable technical issue that cannot be resolved within 7 days of reporting the problem.
- Non-Delivery: If the product or service is not delivered to the user within the agreed timeframe after payment.
- Unauthorized Payments: If a payment is made without the knowledge or consent of the account holder, proof must be provided.
2. Non-Refundable Conditions
Refunds will not be issued in the following situations:
- Change of Mind: If you decide you no longer want the product after purchase.
- User Error: If the software malfunctions due to incorrect installation, failure to follow setup instructions, or use on unsupported hardware or operating systems.
- Violation of Terms: If your access is revoked due to a breach of our Terms of Service, including but not limited to unauthorized distribution or misuse of our products.
- Ban Risks: Our products are used at your own risk, and we are not responsible for bans or suspensions on any platform caused by their use.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team at [email protected] within 7 days of the purchase date or open a ticket in our discord.
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Provide your purchase details, including:
- Proof of payment (e.g., receipt or transaction ID)
- A detailed description of the issue
- We will review your request within 5 business days and determine eligibility for a refund.
4. Resolution Options
If eligible, you may receive:
- A full or partial refund to your original payment method.
- An account credit to be used for future purchases.
5. Chargebacks
Filing a chargeback without first contacting our support team at [email protected] to resolve the issue will result in the immediate suspension of your account and services. We reserve the right to dispute any chargebacks with proof of service delivery.
6. Contact Us
If you have any questions or concerns about this policy, please contact us at: